Privacy Policy
When you visit or shop at www.dontdairy.com.au, your personal information is gathered, utilised, and shared in accordance with the terms of this privacy statement (the "Site").
Collection of personal information.
We automatically collect certain information about your device when you access the Site, including information about your web browser, IP address, time zone, and some of the cookies that have been installed on it. We also keep track of the specific web pages or items you view while using the Site, the websites or search keywords that led you there, and your interactions with the site. This automatically gathered data is what we refer to as "Device Information."
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as "Order Information."
We may use an external data provider (via a Data App) to improve the way the sales data is collated and reported. Information is collected including your IP address, data/time stamps, name, billing address, shipping address and contact information.
When we talk about "Personal Information" in this Privacy Policy, we are talking about both Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Personal Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use this Device Information for potential digital advertising and retargeting campaigns.
Sharing your Personal Information.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We use Klaviyo to communicate offers and to provide general operational updates via email. You can opt out of these emails by using the Unsubscribe option within the Klaviyo communication.
We may share your personal information with a 3rd party if you place an order with Don't Dairy ty Ltd to pick stock and deliver orders.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Do not track.
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
European residents - your rights.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you wish to access, correct or make a complaint regarding any personal information we hold about you or have any feedback or concerns about privacy, please contact us (see contact details below). Where you seek a response from us, we will let you know who will be handling your matter and when you can expect a full response.
Email: hello@dontdairy.com.au
Don’t Dairy Pty Ltd, PO Box 504, Cottesloe, WA, 6911